Assessor Resource

TLIX5040A
Manage contracted support services

Assessment tool

Version 1.0
Issue Date: May 2024


The unit was written for a person who is given responsibility for managing contracted services in a deployed context, but it has applicability to anyone that manages/administers contract services. The person does not establish the contractual arrangements; this is usually completed by the organisation's headquarters and involves a separate set of skills.

The application of this unit in the workplace includes determining the scope of the contract support to be provided, planning and integrating the contracted support into an organisation's operations, supervising contract support and reporting on contractor performance.

This person will bring management skills and leadership to perform the scope of this unit of competency. Contracted support may be comprised of a range of capabilities from different disciplines such as road transport, supply, maintenance, catering or health. These services are usually procured to supplement organisational capability to fill organisational capability gaps. All activities are carried out in accordance with relevant organisational policy and procedures.

This unit involves the skills and knowledge required to manage contracted support services in support of organisational operations. There are no specific licensing or certification requirements applicable to this unit.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not Applicable

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include:

develop a contract supervision strategy for contract support being augmented with own organisation in a field deployment context

respond to contract variations and demonstrate how these affect the contract supervision strategy

provide accurate and balanced reporting on contract performance

Context of and specific resources for assessment

Competency should be demonstrated on at least one occasion covering the scope of the unit of competence

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment, and/or

in an appropriate range of situations in the workplace

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Commonwealth/state/territory government legislation, policies, practices and guidelines relating to contract administration, including environmental, purchasing guidance, logistics support concepts and OH&S

Contract performance management

Privacy and confidentiality requirements

Probity principles and issues

Equal employment opportunity, equity and diversity principles

Specialist knowledge of the organisation, function and logistic support capabilities

Risk management

Organisational writing conventions

Planning processes

Contract management

Procurement

Negotiation

Required skills:

Interpret and apply complex documents such as contracts, legislation and guidelines

Draft and release complex forms of written communication

Use problem-solving skills to apply a broad range of problem-solving strategies

Analyse the complexities of a task such as limitations, vulnerabilities and time limitations

Communicate and negotiate with contractors and other stakeholders

Use numeracy skills to accurately analyse and validate information

Use organisational skills to manage own planning tasks in concert with organisational requirements

Interpret policies and procedures

Make decisive, informed decisions that align with organisational requirements

Move forward despite the difficulty of the task

Use appropriate information technology and software

Network with diverse range of service providers, contractors and end users

Assess risk posed to the successful implementation of contract support services

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Contract obligations may include:

supply adequate resources to undertake work

provide access to the workplace

provide a safe workplace

provide appropriate facilities

maintain an open line of communication

Risks to the contract may include:

contractor inability to meet agreements

end user or buyer inability to meet obligations

limited number of suppliers

time limitations or constraints

Contract supervision strategy may include:

summary of the current situation

outline of key objectives or mission

implementation strategy and arrangement for ongoing management and communication

performance monitoring arrangements

administrative support arrangements

control arrangements

Performance of the contractor is monitored may include:

tracking milestones

regular meetings

meeting records and follow-ups

file management - audit trail

stakeholder surveys on performance

ongoing review of deliverables

Contract supervision strategy may include:

communication strategy

limits of authority

action on under performance

action on workplace grievances

action on contract variation

strategies for continuous improvement

Contract variation to agreements may include:

change of scope

negotiation of new terms and conditions

dissolution of contracts

verbal variations, confirmed in writing

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Contract service arrangements are confirmed and clarified where necessary 
Contract obligations are identified in line with contractual and organisational requirements 
The Contract Authority is consulted to clarify and assist with contract administration issues 
Risks to the contract service arrangement are assessed and responded to in line with contract requirements and organisational policy and procedures 
A contract supervision strategy is developed and documented to establish the environment for contractor integration and production in the workplace 
Arrangements for interaction and production between contracted personnel and personnel from the organisation are established 
Opportunities to communicate between contracted personnel and own organisation are established to promote an open and productive environment 
Concerns expressed by workplace personnel, including contracted personnel, are responded to quickly to resolve issues and provide an equitable workplace 
An environment of unity and cohesiveness is promoted to enable the integration between contracted personnel and personnel from own organisation 
Workplace obligations to the contractor are monitored in accordance with the contract requirements and organisational policy and procedures 
Performance of the contractor is monitored against service arrangements to ensure all obligations under the agreement are being met 
Notices of contract variations are reviewed and integrated into the current workplace arrangements in accordance with the contract and organisational policy and procedures 
Complaints are responded to in a manner that resolves simple issues early and close to the source of the problem 
Effective communication strategies and processes are established and implemented to assist ongoing communication between own personnel and contractors 
Communication on the performance of the contract is maintained with the Contract Authority in accordance with the contract requirements and organisational policy and procedures 
Performance reporting is carried out in accordance with the contract requirements and organisational policy and procedures 
Contract information is maintained for organisational purposes in accordance with organisational policy and procedures 

Forms

Assessment Cover Sheet

TLIX5040A - Manage contracted support services
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

TLIX5040A - Manage contracted support services

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: